UX research and product audit

Users reach the website but don't finish the application. Your staff spend time explaining the interface. New features make the product more complicated, and the cause of the friction stays unclear. UX research and an audit break down specific user flows and separate assumptions from problems you can actually observe. We start with the actions that matter most to your customers and your business.

We analyse the structure, navigation, forms and interaction logic, and how the product behaves on the phones your customers really use, including slower connections. Analytics and support requests help us find weak spots. We agree on which questions need research with users. For every problem we find, we explain its impact, propose a change and set its place among the other tasks.

You get a report with findings and a prioritised list of fixes. It helps you choose the first changes and brief your designers and developers. Our team can design and build the improvements you choose. Show us the product and name the step where users most often get stuck.